Managed Services
Run, evolve and optimise — sustained engineering operations for enterprise platforms.
Building a system is one challenge. Operating it reliably, evolving it continuously and keeping it secure and cost-efficient is another. TDS Global provides managed services programmes that take ownership of production operations, platform evolution and continuous improvement for enterprise technology systems — giving organisations the outcomes of a senior engineering team without the overhead of building one.
How we approach managed services.
Most managed services programmes are reactive: they respond to incidents and apply patches. Ours are proactive: we own SLOs, run regular health reviews, identify and remediate technical debt, and continuously tune performance and cost. Our engagement model is outcome-based — we are accountable for the platform's performance, not just its availability.
Specific deliverables within this capability.
Production Operations
24/7 monitoring, incident response, on-call engineering and root cause analysis for production enterprise platforms.
SLO Management
Defined service level objectives, error budget tracking, SLO breach response and reliability improvement programmes.
Platform Evolution
Continuous feature delivery, dependency upgrades, security patching and architectural improvement on managed platforms.
FinOps & Cost Optimisation
Monthly cloud cost reviews, rightsizing recommendations, reserved capacity management and waste elimination programmes.
Security Operations
Patch management, vulnerability remediation, compliance evidence collection and security incident response within agreed SLAs.
Performance Engineering
Continuous performance profiling, query optimisation, cache tuning and capacity planning to maintain performance as platforms scale.
How we execute every managed services engagement.
Onboarding & Baseline
Complete platform inventory, observability gap assessment and SLO definition. We baseline current performance before committing to improvements.
Runbook Engineering
Operational runbooks for every known failure mode. Incident response is documented and practiced, not improvised.
Monthly Health Reviews
Structured monthly reviews covering reliability trends, cost performance, security posture and roadmap prioritisation.
Continuous Improvement
Every incident generates a post-mortem with prevention actions. Every post-mortem feeds the reliability roadmap. Improvement is systematic, not aspirational.
Escalation & Governance
Clear escalation paths, defined SLA commitments and executive-level reporting cadences ensure accountability at every level.
How you know we do this well.
These are the specific engineering practices and standards that distinguish our work — not claims, but verifiable commitments baked into every engagement.
We define SLOs before beginning any managed services engagement — accountability requires measurable targets, not best-effort commitments
Every incident we respond to generates a post-mortem and prevention action — we reduce incident frequency, not just MTTR
Our managed services include proactive FinOps reviews — clients consistently see 20–40% cloud cost reduction within the first 90 days
Security patching is scheduled, not reactive — known vulnerability windows are defined and met, not aspirational
We own platform evolution, not just operations — dependencies are kept current, architectural debt is tracked and reduced
Monthly reporting covers reliability, cost, security and roadmap — executives have full visibility, not just incident counts
What gets delivered.
Measurable engineering outcomes our practice delivers consistently across client engagements.
Production platform reliability consistently meeting or exceeding defined SLOs
Mean time to resolution for P1 incidents reduced to under 1 hour
20–40% cloud cost reduction through proactive FinOps management
Security vulnerability backlog reduced to zero within 90-day onboarding programme
Platform technical debt measurably reduced through systematic improvement cycles
Tools & platforms we use.
Bring Managed Services capability into your organisation.
Our practice leads are available to discuss your specific technical challenges and what a scoped engagement would look like.